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Case 6 - Physical and Emotional Abuse at Memory Care Facility

No Notification of Findings to Family - Only the Provider was Notified

A video in a “state-of-the-art” memory care facility shows this family member being given physical care which was unnecessarily rough and being verbally disrespected. Two complaint reports were filed with MDH. The first one was substantiated and the second one, which showed videos taken with a camera, was not. The facility nurse announced at the last family care conference that the latest filing with MDH had been denied. The family had not heard anything from MDH about this denial. The family then called MDH and they confirmed that the case had been denied. Why did they notify the provider of this denial and ignore the family?

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Agency Lack of Awareness of Provider Incident Report; Lengthy Process after Family Report; Threats to Continue Substandard Care; and Delayed Posting of Incident After months of concern for the care be


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